Terms of Service

 

 

Delivery Policy

Kupcakerie delivers to physical addresses within 10 miles of Atlanta, GA.  There is a flat rate of $8 on all deliveries, in addition to the price of the cupcakes.  Orders placed by 5:00pm EST on a business day will be delivered the next business day.  Deliveries are made between 11:00am and 6:00pm on business days.  No Sunday delivery, except on Mother's Day, Father's Day, and Valentine's Day if it falls on a Sunday.  Customer is responsible for recipient being present during delivery or arranging a time with us that they will be available.  We will not drop off delivery orders if no one is present, unless specified by customer or recipient.  In the case of an absence, we will schedule a time for a re-delivery to be made once.   After one retry, recipient will be required to pick up order from our store.    

We cannot deliver to P.O. Boxes, APO, or FPO addresses.  We will notify customers via email once orders are delivered.  Please be aware of any delivery policies at your destination.  

Kupcakerie cannot guarantee delivery if we are provided with an incorrect address, or for delays resulting from inclement weather.  We try our best to accommodate delivery time requests, but they cannot be guaranteed and depend on our load for the day.    

 

Shipping Policy

Kupcakerie ships to physical addresses in the southeastern region of the United States.  We ship our cupcakes frozen in insulated containers with either dry ice or ice packs to keep them frozen, depending on the order.  Please do not touch dry ice with your bare hands, as it can cause serious damage.  Flat-rate 1-2 day shipping cost of $18 on all orders, in addition to the price of the cupcakes.  Orders placed by 5:00pm EST on a business day will be shipped on the next business day.  Because we do not use preservatives, our cupcakes must ship frozen to avoid spoilage.  Once your order arrives at your door, please allow cupcakes to sit for up to three hours to avoid biting into a frozen cupcake.

Due to shipping schedules, we cannot ship cupcakes for arrival on weekends.  We also cannot ship to P.O. Boxes, APO, or FPO addresses.  We will provide you with a tracking number via email once your order has shipped.  

We do not require a signature upon delivery of any order.  However, due to the perishable nature of cupcakes, it is recommended that someone be present to receive the delivery.  Please be aware of any delivery policies at your destination.  

Kupcakerie cannot guarantee delivery if we are provided with an incorrect address, or for shipping delays resulting from inclement weather.  

 

Returns Policy

Kupcakerie will issue a refund for any incorrect orders or errors made by us.  Any orders cancelled within 24 hours of order submission and before desired delivery/pick-up date will also be refunded.  Contact us if you have any questions or concerns.  

 

Privacy Policy

Kupcakerie values your privacy and does not disclose or sell any of your information to any third parties.  All financial information provided to Kupcakerie is maintained in a secure environment and is used only for the purposes of processing customer orders.  Like most sites, we use cookies to track non-personal user data throughout our site.  Any other user data provided to Kupcakerie will only be used for promotional purposes with the user's consent.  You may unsubscribe to any promotions at any time.   

 

Serving Instructions (Shipping)

All of our shipped cupcakes are baked by humans and then frozen and shipped overnight in insulated containers with either dry ice or ice packs.  Use caution when handling dry ice and ice packs as they may cause bodily harm.  Before serving, please remove cupcakes from shipping packaging.  

Kupcakerie does not use preservatives, so it is best to devour your cupcakes as soon as possible.  Cupcakes taste best when served at room temperature.  Please allow at least 3 hours for frozen cupcakes to defrost before serving.  

 

Food Allergies

Kupcakerie bakes with or in the presence of flour, eggs, sugar, oil, dairy products, and nuts, even for our gluten-free and/or vegan cupcakes.  If you have any allergies to any of these ingredients or any baked goods, please refrain from eating our cupcakes.

 

All information on this site is subject to change without notice.  We reserve the right to update terms at any time.  Use of Kupcakerie name, logo, and/or site content without permission is prohibited.  Contact us if you have any questions or concerns.