How We Deliver

 

Delivery Policy

Kupcakerie delivers to physical addresses within 10 miles of Atlanta, GA in Fulton, Clayton, DeKalb, and Cobb Counties.  There is a flat rate of $8 on all deliveries, in addition to the price of the cupcakes.  Addresses outside of this range must be placed through email or over the phone and are subject to an additional fuel surcharge.  Orders placed by 5:00pm EST on a business day will be delivered the next business day.  Deliveries are made between 11:00am and 6:00pm on business days.  No Sunday delivery.  Customer is responsible for recipient being present during delivery or arranging a time with us that they will be available.  We will not drop off delivery orders if no one is present, unless specified by customer or recipient.  In the case of an absence, we will schedule a time for a re-delivery to be made once.   After one retry, recipient will be required to pick up order from our store.    

We cannot deliver to P.O. Boxes, APO, or FPO addresses.  We will notify customers via email once orders are delivered.  Please be aware of any delivery policies at your destination.  

Kupcakerie cannot guarantee delivery if we are provided with an incorrect address, or for delays resulting from inclement weather.  We try our best to accommodate delivery time requests, but they cannot be guaranteed and depend on our load for the day.    

 

 

Returns Policy

Kupcakerie will issue a refund for any incorrect orders or errors made by us.  Any orders cancelled within 24 hours of order submission and before desired delivery/pick-up date will also be refunded.  Contact us if you have any questions or concerns.