How We Ship

 

Shipping

Kupcakerie ships to physical addresses in the southeastern region of the United States.  We ship our cupcakes frozen in insulated containers with either dry ice or ice packs to keep them frozen, depending on the order.  Please do not touch dry ice with your bare hands, as it can cause serious damage.  Flat-rate 1-2 day shipping cost of $18 on all orders, in addition to the price of the cupcakes.  Orders placed by 5:00pm EST on a business day will be shipped on the next business day.  Because we do not use preservatives, our cupcakes must ship frozen to avoid spoilage.  Once your order arrives at your door, please allow cupcakes to sit for up to three hours to avoid biting into a frozen cupcake.

Due to shipping schedules, we cannot ship cupcakes for arrival on weekends.  We also cannot ship to P.O. Boxes, APO, or FPO addresses.  We will provide you with a tracking number via email once your order has shipped.  

We do not require a signature upon delivery of any order.  However, due to the perishable nature of cupcakes, it is recommended that someone be present to receive the delivery.  Please be aware of any delivery policies at your destination.  

Kupcakerie cannot guarantee delivery if we are provided with an incorrect address, or for shipping delays resulting from inclement weather.  

 

Delivery

Kupcakerie delivers to physical addresses within 15 miles of Atlanta, GA.  There is a flat rate of $8 on all deliveries, in addition to the price of the cupcakes.  Orders placed by 5:00pm EST on a business day will be delivered on the morning of the next business day.  Customer is responsible for being present during delivery or arranging a time with us that they will be available.  We will not drop off delivery orders if no one is present.  In the case of an absence, we will schedule a time for a re-delivery to be made.    

We cannot deliver to P.O. Boxes, APO, or FPO addresses.  We will notify customers via email once orders are on their way.  Please be aware of any delivery policies at your destination.  

Kupcakerie cannot guarantee delivery if we are provided with an incorrect address, or for delays resulting from inclement weather.  

 

Returns

Kupcakerie will issue a refund for any incorrect orders or errors made by us.  Any orders cancelled within 24 hours of order submission will also be refunded.  Contact us if you have any questions or concerns.