Frequently Asked Questions

Ordering

Can I phone or e-mail an order for pick-up? 

Of course! The best way to place an order is through our online ordering system. However, you can also contact us at any of our locations and one of our Managers would be happy to assist you with placing an order over the phone or via email.

Do you accept call-ahead orders for same day pick-up? 

Because we receive a large volume of pick-up orders for each day, we request that all call-ahead orders be placed by 5:00pm the day before. When circumstances allow, we do our best to accommodate same day pre-order requests, but in any event, you may always come into the shop during our regular business hours and purchase any number of cupcakes as a walk-in customer.

Do I need to pre-pay?

For all pick-up and delivery orders, we kindly request payment in advance. Our delivery drivers do not accept cash on delivery.

Can I order a flavor that is not available on the day of the week I will be picking up my cupcakes?

Absolutely! Please contact one of our locations and a Manager would be happy to assist you with your order.

Does Kupcakerie deliver?

Yes! Kupcakerie delivers within a ten mile radius of downtown Atlanta. Please allow a three-hour time window for delivery.

What is the earliest time I can have my cupcakes delivered?

We deliver Monday-Saturday. Our earliest three-hour delivery window is 11:00 AM to 2:00 PM. Our latest delivery window is 3:00 PM to 6:00 PM.

Does Kupcakerie only bake cupcakes?

No way! We are proud to create custom cakes and cake pops. Please note that we require a seven-day notice for all cake orders and a three-day notice for cake pop orders. We proudly carry pastries from H + F Bread. In addition to cupcakes and other baked goods, we serve a variety of specialty coffees, teas, espressos, lattes, and other cold beverages.

Does Kupcakerie sell mini-cupcakes?

Yes, we do offer mini-cupcakes! Mini-cupcakes are available by pre-order in quantities of a dozen mini-cupcakes per flavor. The cost is $15.00 per dozen mini-cupcakes and you can choose from any of the flavors available on the menu.

How do I store my cupcakes?

We recommend that you store your cupcakes at room temperature. If you will be consuming the cupcakes more than 24 hours after purchasing them, you can freeze them and they are good for up to 10 days after they are purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.

Do I need to order my cupcakes in advance?

Not at all! We are happy to serve walk-in customers. For our store locations and hours, please click here.


Customization

Does Kupcakerie offer custom fondant decorations?

We decorate our cupcakes with a variety of handmade fondant hearts, flowers, and other seasonal decorations. Kupcakerie is also pleased to offer custom fondant decorations for special occasions including holidays, birthdays, weddings, bridal showers, baby showers, and corporate events. In addition, cupcakes can be customized with personal monograms, corporate logos, or photos replicated on fondant. Custom decorations are offered at an additional charge. To inquire about placing a customized cupcake order, please contact us and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients, please contact us at catering@kupcakerie.com.

What color fondant do you have?

We offer a wide variety of fondant colors! For special events, we can match the fondant decorations to the color of your choice or alternatively, our fondant artists can choose a color that will look best with your order. To discuss a custom order, please contact us and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients, please contact us at catering@kupcakerie.com.

Does Kupcakerie offer special frosting colors?

Yes, we do offer special frosting colors, free of charge, for orders placed in advance. To discuss a custom order, please contact us and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients, please contact us at catering@kupcakerie.com.

Can you put my company logo on a cupcake?

Yes! For large custom orders, please email us a JPEG image and we can replicate it on the fondant decorations for your cupcakes. To discuss a custom order, please contact us and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients, please contact us at catering@kupcakerie.com.


Catering

Does Kupcakerie cater for weddings, baby showers and other events?

Kupcakerie creates beautiful and memorable cupcakes for special events in life. For ideas and inspiration, please check out our social media sites and information our catering page! For more information or to inquire about placing a special event order, contact us and a Manager would be delighted to assist you with your custom order!

Does Kupcakerie rent cupcake stands?

Yes, we rent our basic white tiered cupcake stands. Please contact us for more information.

Does Kupcakerie offer on-site set up?

Yes, for an additional fee, we are able to offer on-site set up.

Does Kupcakerie offer individual boxing?

We do offer favor boxes for $0.30 per favor box. We offer favor boxes that hold one individual standard-size cupcake. The favor boxes are our standard white boxes sealed with a Kupcakerie sticker.

Does Kupcakerie offer price breaks for large volume orders?

We are pleased to offer the following volume discounts at Kupcakerie:
1 Cupcake: $2.65     Half Dozen: $14.95     Dozen: $26.50
For orders of 36 cupcakes or greater, we are happy to extend a price of $2.10 per cupcake. For orders of 100 cupcakes or greater, we are happy to extend a price of $2.00 per cupcake. We are also pleased to offer custom fondant decorations at an additional charge. For large volume orders, please contact us and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients, please contact catering@kupcakerie.com.


Private Events

Can I reserve Kupcakerie for a private event?

Yes! To inquire about booking a private (social or corporate) event at Kupcakerie, please email hello@kupcakerie.com with information on the desired date of your event as well as the number of guests.

Can I serve alcohol at my private event at Kupcakerie?

Kupcakerie does not sell or serve alcohol. Customers who wish to serve alcohol at their private event at Kupcakerie must comply with local regulations and obtain a special alcohol license or hire a caterer who possess a license to serve the alcohol.

Does Kupcakerie offer cupcake decorating classes?

Yes! Kupcakerie hosts private decorating workshops for birthdays, showers, and other events. To schedule a cupcake decorating party, please contact us.


Food Allergies

Does Kupcakerie offer any gluten-free, vegan or sugar-free cupcakes?

Kupcakerie is pleased to offer both gluten-free and vegan cupcake flavors and we are constantly adding new flavors to our menu. However, Kupcakerie is not an allergen-free bakery. Since we bake with high volumes of wheat (gluten) flour and dairy products on our premises, we advise customers with gluten or dairy allergies to err on the side of caution and refrain from eating our cupcakes.

If I have a nut-allergy, should I eat at Kupcakerie?

Kupcakerie is NOT a nut-free bakery. Several of our flavors contain peanuts or other nut products. We recommend that customers with nut allergies err on the side of caution and refrain from eating our cupcakes.


Other Inquiries

Are charitable donations available from Kupcakerie?

Kupcakerie is proud to consider partnerships with non-profits that have a 501(c)(3). For all inquiries related to charitable donations, please e-mail us at hello@kupcakerie.com.

Are there employment opportunities available at Kupcakerie?

For more information on employment opportunities at Kupcakerie, please contact us.